The Web Audit goal is to review and evaluate
- How the corporate WWW service supports business and marketing goals and objectives
- Competitiveness of the WWW service
- Perception / image of the WWW service among the Internet population
The Web audit not only reviews the WWW service itself but considers a complex approach to online marketing on the Internet in the organization.
Steps to be taken in the Web Audit project
- Interview with management and Marketing & Informatics Dpt. representatives
- WWW service description and introductory materials analysis
- Analysis of competitors on the Internet
- 3-6 hours workshop with the Client and agreement on weighting.
- Analysis and evaluation of the WWW service according to the DirectNet methodology
- Image evaluation by user pattern selected from the target group (not obligatory)
- Completion of the final report
Steps 3 and 4 can be omitted at the client´s request.
Criteria for evaluating a WWW service
Criteria |
Information content amount |
Information content up-to-date level |
Information content uniqueness |
Graphic design |
Access speed |
User comfort, navigation, hypermedia objects structure |
Overall feeling and originality |
Interactivity and database support |
Visitor support, feedback to them |
Security framework (where appropriate) |
Payment framework (where appropriate) |
The weightings are set individually for each of WWW services on the basis of an online marketing audit and WWW service business goals (discussed together with the Client). The WWW audit also includes text with recommendations.